Privacy Policy

A legal disclaimer

Last Updated: 28th January 2026

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This privacy policy explains how Digital Ronin Limited ("we", "us", or "our") collects, uses, and protects your personal data when you use our website and contact form.

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1. Important Information and Who We Are

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Digital Ronin Limited is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details below:

• Digital Ronin Limited

• Company Registration Number: 16943357

• hello@digital-ronin.co.uk

• First Floor, Swan Building, 20 Swan Street, Manchester, England, M4 5JW 

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2. The Data We Collect About You

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When you use our website contact form, we collect the following "Personal Data":

• Identity Data: Your first name, last name, and company name.

• Contact Data: Your email address and telephone number.

• Enquiry Data: Any information you voluntarily provide within the message field of our form.
   

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Under the Data (Use and Access) Act 2025, we process your data for the following reasons:

• To respond to your initial enquiry: * Data Type: Identity and Contact Data.

  • Lawful Basis: Legitimate Interests. It is necessary for our legitimate interest in growing our business and responding to potential clients who reach out to us.

• To enter into a contract with you: * Data Type: Identity and Contact Data.

  • Lawful Basis: Performance of a Contract. It is necessary to process this data to take steps at your request (such as providing a quote or proposal) before entering into a formal business agreement.

• To manage our relationship with you:

  • Data Type: Identity and Contact Data.

  • Lawful Basis: Legal Obligation. We may need to process your data to notify you about changes to our terms or this privacy policy.

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4. How Long We Retain Your Data

We only keep your data for as long as necessary to fulfil the purposes we collected it for.

• Prospective Clients: If no business relationship is formed, we will delete your contact form data after 12 months.

• Active Clients: We retain data for 6 years after the end of our relationship to comply with UK legal and accounting requirements.
   

5. Data Sharing and Security

We do not sell your personal data. We may share your data with trusted third-party service providers (such as our website host or CRM provider) purely to process your enquiry. All such providers are contractually bound to protect your data.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

6. Your Legal Rights

Under UK data protection law, you have the right to:

• Request access to your personal data.

• Request correction of inaccurate data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing.
   

7. Complaints Handling (2025 Act Requirement)

In accordance with the Data (Use and Access) Act 2025, we have a formal process for handling data protection concerns:

1. Please submit any complaints regarding your data to [Insert Email Address].

2. We will acknowledge your complaint within 30 days.

3. We will investigate and provide a full response without undue delay.
   
    

If you remain unsatisfied, you have the right to make a complaint at any time to the Information Commission (the UK regulator for data protection) at www.ico.org.uk.

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